The Casa86 accommodation unit is committed to protect and respect the confidentiality of the personal data you entrust to us. This document contains important information about how we use the data collected. It describes how we collect, use, process and transmit the data you provide to us when you access and use our reservation system. Those who access and use our reservation system will be referred to as "users".
We invite users to carefully read this document called the "Privacy Statement". The user freely and voluntarily expresses his / her will regarding the provision of his / her personal data or of third parties to the Casa86 accommodation unit.
By the terms "reservation system", "reservation engine", "system", "website", "platform", "application", "web application", "services", "online services", we mean all online pages and the services with which we operate on the Casa86 website, except in the cases mentioned as such. By accessing the platform and providing us with the data, you consent to the provisions of our Privacy Statement as described in this document. The statement may change from time to time, so we advise you to check accordingly to make sure you are up to date with the latest version.
By the terms “we”, “ours, ours, ours, ours”, we refer to the Casa86 accommodation unit.
Data controller: the Casa86 accommodation operates the reservation system through its own website. According to GDPR regulations, the accommodation unit is the data controller and the one who establishes the purpose and means by which the data processing is performed.
Accommodation unit: Casa86
Company: Best Aparthotel SRL head office bucharest sector 2, Strada Agricultori, Nr.86
Caen Code: 6820, Unique Code: 45784811, J40 / 4688 / 11.03.2022
Casa86 operates its own reservation system and is committed to protect the privacy of the data provided by users of the site.
1. What kind of personal data is requested from users
Casa86 reservation engine or management software collects and stores the information that users provide when making a reservation. They are asked for their name, address, telephone number and email address, financial details for the execution of the payment when making the pre-payment, and the names of the guests traveling with them. These may also include the IP address. This information is necessary, mandatory (unless otherwise specified in the dedicated fields) to operate the request made by the user and is stored in the Casa86 system in order to process the reservation. If the user refuses to provide them, the request cannot be executed. Users can be contacted by those who manage the accommodation in connection with the reservation. Their personal data are also stored after the stay, but will only be kept for as long as necessary in accordance with legal obligations.
2. Personal data processed directly by third parties
If users provide financial information (bank card data), it will be processed directly by providers that have PCI level 1 certifications (euplatesc.ro, paypal, autorize.net).
3. Personal data of third parties (reservations for companions, friends, family members, etc.)
In the event that the user provides the data to a third party, it is presumed that they have his consent and that he has transmitted the information in this Privacy Statement, the controller and data processor being relieved of any responsibility in this regard. However, we may carry out additional checks, taking appropriate measures in accordance with the legislation in force.
4. The purpose of using personal data
Depending on user requests, the data collected will be processed for the following purposes:
- Administration of reservations made, including payment (where applicable) and management of requests and preferences expressed by the user
- Administering users' enrollment in loyalty programs and obtaining membership status
- Contacting users for the purposes listed here
- Sending personalized commercial offers by electronic means if the user has given his consent
- Administration of additional services
- Conducting surveys and evaluations on the quality of services provided
5. Duration of retention of personal data
The data are retained for the time necessary to meet the objectives listed above unless they are needed for a longer period, and this is permitted by law or unless the user requests their deletion, withdrawing their consent. The criteria for determining the duration are:
- The period of time during which the user has a relationship with the data operator in which he provides services (for example, the period during which the user has an account in the reservation system or the period in which he uses the services or the period before the stay)
- In case there is a legal obligation (certain laws require the data controller to keep the transaction data for a certain period of time before being allowed to delete them)
6. Application of social network platform accounts of the user
In the event of registration or connection through a user’s account of a social network platform, we may collect and access various information from the user's profile on that social network for internal administrative purposes and/or the purposes previously indicated.
7. Security procedures
In accordance with the General Data Protection Regulation (GDPR), Casa86 ensures that reasonable procedures are in place to prevent unauthorized access to and misuse of personal data. We use appropriate systems and procedures to protect and maintain the information that has been provided to us. We also use technical and security procedures and physical restrictions to prevent access to and use of personal data on our servers. Only authorized personnel have access to personal data and this only during the performance of duties.
The data are processed in such a way as to ensure their security and to combat the risk of being illegally altered, lost, processed or accessed, depending on the nature of the technology, the information stored and the risks to which they are exposed.
8. Control and rights of users over personal data
Users have the right to access the data stored by the accommodation units to which they made reservations via the Casa86 system. For this purpose, the accommodation unit where they made the reservation will be contacted through the Casa86 system.
Users have the right to request the deletion of the data provided at any time.
Users have the right to modify any incomplete or invalid data.
Users have the right to request the deletion of data when it is no longer necessary for the purposes for which it was collected and stored.
Users have the right to confirm the revocation of the agreement.
Users have the right to obtain the limitation of data processing when the conditions regarding the regulations of personal data processing allow it.
Users have the right to request the porting of their data.
Users will also be informed that they can submit a complaint regarding the protection of their personal data to the relevant authorities at any time.
9. Reviews, ratings, feedback
Users may be asked to provide an opinion on the quality of accommodation services once the stay is over in order to improve the services. The user's email address will be used for this purpose. If you complete a review, it may be posted on the accommodation's website, facebook, twitter or google plus. No user identity details will be published. The storage of user information may be necessary to fulfill the obligations that the accommodation unit has towards them.
10. Legitimate interest in processing user data
We may use users' information for legitimate purposes, such as administrative, fraud detection or legal information.
The processed data that we request for the purposes listed above cannot be used without the user's consent. Also, if the user withdraws his consent, this will not affect the legality of the previous processing of his data. In order to revoke the agreement, the user must contact us through the aforementioned channels. Similarly, in those cases where it is necessary to process a user's data in order to fulfill a legal obligation or to execute a contractual relationship between us and the user, the data processing will be legitimate as it is necessary to achieve those objectives.
12. Use of services by minors
The services are not addressed to individuals under the age of 18 and we do not ask them to provide personal data.
13. Disclosure of personal data
Personal data will be used and disclosed in the following cases:
- To comply with applicable laws, including the laws of the user's country of residence
- To respond to requests in case of a legal process
- To respond to requests from government authorities, including authorities in the countries of the user's country of residence, and to meet national security requirements.
- To implement the terms and conditions
- To protect the rights, privacy, security of our data, users and third parties
We may use and disclose Other Data for any purpose, except as permitted by current law. In some cases, we may combine Other Data with personal data (for example, username and location). If we do so, we will consider and treat the data resulting from this combination as personal data as long as the combination process is exercised.
14. User’s obligations
The user guarantees that he is legally responsible, in full mental faculties and that the information provided is real, valid, complete and current. The user is solely responsible for the veracity of the data communicated and undertakes to update the information when necessary.
The user undertakes to inform third parties whose personal data they provide when appropriate to the information in this document. It also undertakes to obtain the approval of third parties with regard to the provision of personal data for the purposes set out above.
The user is responsible for false or invalid information provided through the website and for any damage, direct or indirect, thus caused to us or to third parties.
General terms & conditions.
Flexible & guaranteed
There is no charge for cancellations 3 days before arrival.
The total price of the reservation can be charged at any time after the reservation.
Please note that if canceled, modified or in case of no-show, the total price of the reservation will be charged.